Commendation

好開心。

本來是麻煩事情一樁，年初四時一位排客戶服務隊的先生好好禮貌地跟我說，「小姐，我想投訴!」。唉，心想牛年認真開工大吉...第一日就遇投訴，幫那位先生打過幾通電話後，暫時解決了問題。

沒想到的好事就發生了! 年初五收到封email，是人客send到中心，中心forward給分行經理，再經我經理轉給我的。

以下是email的內容，人客名字和遇上的問題就打*******略過。


Dear Sir/Madam,

In last November, I set up an ******* request for *******. Though my request was proceeded and *******, ******* has not been set up and unwanted charges were induced. I went to the ******* branch for checking the causes, and Ms. Kwong, who works as the customer services supervisor in the branch, helped me to resolve the case.

Even though we could not find out the reason why *******, I still want to appraise the good attitude as well as the professional skills provided by Ms. Kwong. She was patient, courteous and understandable when listening to my case, identifying the causes and trying to initiate remedies. Still, I have to wait for the ******* to be re-done, I am happy to express my appreciation to the customer service provided by Ms. Kwong.

I really hope this compliment could be sent to the manager of the ******* Branch as well as Ms. Kwong her own, as I really reckon, good work should be well justified and commented.

Best Regards,
*******

雖然唔知幾時變成了customer services supervisor，不過的確比收大利是更開心。人嘛總是投訴容易，就算滿意你甚麼東西，也只會口頭或填表格tick格仔，說你親切友善好好人之類，又會願意花時間去打長長的一篇野啦。

新蒸頭好意頭，happyhappy，yo。

下一個工作目標，是要有做按揭既客送西餅我食!!
(有同事曾經做完單mortgage後，個客轉頭買了打西餅來感謝她，好羡慕，哈)