2.27.2009
2.10.2009
2.04.2009
2.01.2009
小掃除
我是一個非常喜歡小掃除的人。偶爾(興之所至時)執拾書枱抽屜書櫃衣櫥雜物，看著東西整整齊齊重歸它所屬的地方，會有一種難以言喻的滿足感，而執拾途中往往也會發現可愛事物，讓人樂上半天。
謂之小掃除，因為整理只限於輕量級的，叫我擒高擒低抹窗洗廁所打掃廚房簡直十個痛苦。我會建議媽子請個鐘點KO佢。
今天的工作比較簡單，只打算整理下書桌面。
我有一張長長的書桌，大概有五尺長，可用空間卻只剩尺半(!)。其他地方都被屯積的信件(兩三個月不理就已經能堆座小山)、CD(聽完就隨手放在枱邊)、護膚化妝品(天天都要用的咪放枱面囉)、文具擺設等雜物霸佔。
自制了一個filing system，呢家所有書信都井井有條! 非常整潔! (...) 其實只係用個屋企現成有既 tray，用卡紙整左d分頁咁樣。Btw，銀行信credit card乜都好，各位朋友記緊要保留起碼三個月紀錄，保障自己。
可以ignore旁邊的錶呀夾呀之類，對於分頁果part我是非常自豪的，哇哈哈。
keyboard用幾年，上面中英文字都沒有了，打字要用估的，索性換了一套新的無線keyboard加mouse。全白色好靚，另外係好勁的，無線又唔駛對住d發射器，超越了我對高科技的認知! (以前果d要對住個發射器架嘛，拎得遠又會detect唔到)
現在書桌的可用範圍有三尺了，好勁。
下一步我會買一個好專業的，拉開有幾格幾層的化妝箱，將所有護膚品化妝品一股腦兒放進去，方便又慳位，又可以拎住向屋企周圍走，非常好。 (到底點解要向屋企拎住周圍走呢?)
目標要讓書桌可用範圍增至四尺!!
謂之小掃除，因為整理只限於輕量級的，叫我擒高擒低抹窗洗廁所打掃廚房簡直十個痛苦。我會建議媽子請個鐘點KO佢。
今天的工作比較簡單，只打算整理下書桌面。
我有一張長長的書桌，大概有五尺長，可用空間卻只剩尺半(!)。其他地方都被屯積的信件(兩三個月不理就已經能堆座小山)、CD(聽完就隨手放在枱邊)、護膚化妝品(天天都要用的咪放枱面囉)、文具擺設等雜物霸佔。
自制了一個filing system，呢家所有書信都井井有條! 非常整潔! (...) 其實只係用個屋企現成有既 tray，用卡紙整左d分頁咁樣。Btw，銀行信credit card乜都好，各位朋友記緊要保留起碼三個月紀錄，保障自己。
可以ignore旁邊的錶呀夾呀之類，對於分頁果part我是非常自豪的，哇哈哈。
keyboard用幾年，上面中英文字都沒有了，打字要用估的，索性換了一套新的無線keyboard加mouse。全白色好靚，另外係好勁的，無線又唔駛對住d發射器，超越了我對高科技的認知! (以前果d要對住個發射器架嘛，拎得遠又會detect唔到)
現在書桌的可用範圍有三尺了，好勁。
下一步我會買一個好專業的，拉開有幾格幾層的化妝箱，將所有護膚品化妝品一股腦兒放進去，方便又慳位，又可以拎住向屋企周圍走，非常好。 (到底點解要向屋企拎住周圍走呢?)
目標要讓書桌可用範圍增至四尺!!
Commendation
好開心。
本來是麻煩事情一樁，年初四時一位排客戶服務隊的先生好好禮貌地跟我說，「小姐，我想投訴!」。唉，心想牛年認真開工大吉...第一日就遇投訴，幫那位先生打過幾通電話後，暫時解決了問題。
沒想到的好事就發生了! 年初五收到封email，是人客send到中心，中心forward給分行經理，再經我經理轉給我的。
以下是email的內容，人客名字和遇上的問題就打*******略過。
Dear Sir/Madam,
In last November, I set up an ******* request for *******. Though my request was proceeded and *******, ******* has not been set up and unwanted charges were induced. I went to the ******* branch for checking the causes, and Ms. Kwong, who works as the customer services supervisor in the branch, helped me to resolve the case.
Even though we could not find out the reason why *******, I still want to appraise the good attitude as well as the professional skills provided by Ms. Kwong. She was patient, courteous and understandable when listening to my case, identifying the causes and trying to initiate remedies. Still, I have to wait for the ******* to be re-done, I am happy to express my appreciation to the customer service provided by Ms. Kwong.
I really hope this compliment could be sent to the manager of the ******* Branch as well as Ms. Kwong her own, as I really reckon, good work should be well justified and commented.
Best Regards,
*******
雖然唔知幾時變成了customer services supervisor，不過的確比收大利是更開心。人嘛總是投訴容易，就算滿意你甚麼東西，也只會口頭或填表格tick格仔，說你親切友善好好人之類，又會願意花時間去打長長的一篇野啦。
新蒸頭好意頭，happyhappy，yo。
下一個工作目標，是要有做按揭既客送西餅我食!!
(有同事曾經做完單mortgage後，個客轉頭買了打西餅來感謝她，好羡慕，哈)
本來是麻煩事情一樁，年初四時一位排客戶服務隊的先生好好禮貌地跟我說，「小姐，我想投訴!」。唉，心想牛年認真開工大吉...第一日就遇投訴，幫那位先生打過幾通電話後，暫時解決了問題。
沒想到的好事就發生了! 年初五收到封email，是人客send到中心，中心forward給分行經理，再經我經理轉給我的。
以下是email的內容，人客名字和遇上的問題就打*******略過。
Dear Sir/Madam,
In last November, I set up an ******* request for *******. Though my request was proceeded and *******, ******* has not been set up and unwanted charges were induced. I went to the ******* branch for checking the causes, and Ms. Kwong, who works as the customer services supervisor in the branch, helped me to resolve the case.
Even though we could not find out the reason why *******, I still want to appraise the good attitude as well as the professional skills provided by Ms. Kwong. She was patient, courteous and understandable when listening to my case, identifying the causes and trying to initiate remedies. Still, I have to wait for the ******* to be re-done, I am happy to express my appreciation to the customer service provided by Ms. Kwong.
I really hope this compliment could be sent to the manager of the ******* Branch as well as Ms. Kwong her own, as I really reckon, good work should be well justified and commented.
Best Regards,
*******
雖然唔知幾時變成了customer services supervisor，不過的確比收大利是更開心。人嘛總是投訴容易，就算滿意你甚麼東西，也只會口頭或填表格tick格仔，說你親切友善好好人之類，又會願意花時間去打長長的一篇野啦。
新蒸頭好意頭，happyhappy，yo。
下一個工作目標，是要有做按揭既客送西餅我食!!
(有同事曾經做完單mortgage後，個客轉頭買了打西餅來感謝她，好羡慕，哈)
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